This Refund Policy explains when and how Open Empower B.V., operator of CopyPasteLearn, with registered office at De Boelelaan 471, 1082 RK Amsterdam, The Netherlands (VAT NL866954958B01), issues refunds for purchases made on www.copypastelearn.com. It supplements, and does not override, mandatory consumer-protection rights granted to EU consumers under Directive 2011/83/EU and applicable national law.
1. Statutory right of withdrawal (EU consumers)
If you are an EU consumer (a natural person purchasing for non-professional purposes), you normally have 14 days from the day of purchase to withdraw from the contract without giving a reason, under Art. 9 of Directive 2011/83/EU.
Important — digital content exception. At checkout you expressly consent to the immediate performance of the contract and acknowledge that, once performance has begun, you lose your right of withdrawal in accordance with Art. 16(m) of the Directive. Performance is deemed to have begun when:
- you download any file from your order (ebooks, templates, playbooks), or
- you start streaming any video lesson from a course or subscription, or
- you launch any interactive lab session.
If you have not started consuming the product within 14 days, you may still withdraw by emailing support@copypastelearn.com with your order ID and a written withdrawal statement.
2. One-time digital products (ebooks, templates, playbooks)
- Full refund within 14 days if no file from the order has been downloaded.
- No refund once any file has been downloaded, except where required by mandatory law or if the file is materially defective and we are unable to provide a corrected version within a reasonable time.
3. Course bundles and one-time course purchases
- Full refund within 14 days if no lesson video has been started and no lab has been launched.
- Pro-rata refund at our discretion if a documented technical issue prevented you from accessing more than 50% of the content during the first 30 days.
4. Subscriptions
- You can cancel your subscription at any time from your account dashboard or by emailing support. Cancellation stops the next renewal; you retain access until the end of the period you have already paid for.
- We do not provide pro-rated refunds for unused portions of a paid period, except where required by law.
- First-period refund: if you cancel within 14 days of your initial paid period and you have not viewed more than the first lesson of any course nor launched any paid lab, we will refund the period in full.
5. Renewals
Automatic renewals are charged to the payment method on file at the price displayed at the time of renewal. If a renewal is charged in error (for example, after a cancellation we failed to record), contact us within 30 days and we will refund the renewal in full.
6. Defective or undelivered products
If a product cannot be delivered, is materially defective, or does not match its description on the product page, you are entitled to repair, replacement, or a full refund regardless of whether you have started consuming it. Contact support@copypastelearn.com with your order ID and a description of the problem.
7. How to request a refund
Send an email to support@copypastelearn.com including:
- your order ID (visible in your purchase confirmation email and at /library);
- the email address associated with the purchase;
- the product or subscription you want refunded;
- a brief reason (optional but helpful).
8. Processing time and method
Approved refunds are issued to the original payment method within 14 days of approval. Stripe usually returns funds within 5–10 business days, depending on your bank. We do not issue refunds in cash, store credit, or to a different payment method unless required by law.
9. Chargebacks
If you have a problem with a charge, please contact us first — most issues are resolved within a day. Initiating a chargeback without first attempting to contact us may result in account suspension while the dispute is being investigated.
10. Online dispute resolution
EU consumers may use the European Commission's ODR platform at ec.europa.eu/consumers/odr.
11. Contact
Open Empower B.V. — Customer Support
De Boelelaan 471, 1082 RK Amsterdam, The Netherlands
VAT: NL866954958B01
Phone: +31 612255399
Email: support@copypastelearn.com